Privacy policy
Last updated: Feb 18, 2026
Dynamic Nexus, LLC, doing business as Hola Calm ("Hola Calm," "we," "us," or "our"), operates drinkholacalm.com and the related online store and services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, communicate with us, submit content, or otherwise use our services.
Personal information we collect
Depending on how you interact with us, we may collect:
- Contact and identity information, such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, such as products viewed or purchased, order history, discounts, returns, refunds, and delivery details.
- Payment information. Payments are processed by Shopify and payment providers. We generally do not receive or store your full payment card number.
- Account and preference information, including saved settings, communication preferences, and account details.
- Device and usage information, such as IP address, browser, device identifiers, referring pages, pages viewed, interactions, approximate location, and cookie or pixel data.
- Communications and content, including support requests, survey responses, reviews, photos, comments, and other information you choose to provide.
How we collect information
We collect information directly from you, automatically through cookies and similar technologies, from Shopify and service providers that support our store, and from advertising, analytics, referral, and business partners as permitted by law.
How we use personal information
We may use personal information to:
- process payments, fulfill and deliver orders, provide trial offers, and manage returns or refunds;
- communicate about orders, accounts, products, policy updates, and customer support requests;
- operate, personalize, analyze, secure, and improve our website, products, advertising, and customer experience;
- send marketing communications where permitted and honor your communication choices;
- detect fraud, misuse, security incidents, and other harmful or unlawful activity;
- comply with legal obligations, enforce our terms and policies, and protect our rights and those of others.
Cookies, analytics, and advertising
We and our service providers use cookies, pixels, tags, and similar technologies to keep the store functioning, remember preferences, understand website performance, measure campaigns, prevent fraud, and provide or measure advertising.
These technologies may include services provided by Shopify, Meta (including the Meta Pixel for Facebook and Instagram advertising), Google, and other analytics or advertising partners. These partners may receive device, browser, website interaction, purchase, or similar data and may combine it with information they already hold, subject to their own privacy policies.
You can manage certain cookie choices through available consent controls and browser settings. Blocking some cookies may affect site functionality. Where required, we request consent before using non-essential cookies. We also honor Global Privacy Control signals where required by applicable law.
How we disclose personal information
We may disclose personal information to:
- Shopify, which hosts and powers our store and processes information needed to provide the services;
- service providers that provide payment processing, order fulfillment, shipping, email, customer support, cloud hosting, security, analytics, and advertising services;
- business and marketing partners that help us measure or deliver promotions and advertising, subject to applicable law and your choices;
- professional advisers and authorities when reasonably necessary to comply with law, legal process, or protect rights, safety, and security;
- successors or transaction participants in connection with a merger, financing, acquisition, reorganization, or sale of assets.
We do not sell personal information for money. Certain advertising activities may be considered "sharing," "selling," or targeted advertising under some U.S. state privacy laws. Where those laws apply, you may opt out using our data sharing opt-out page or a recognized Global Privacy Control signal.
Shopify
Our store is hosted by Shopify, which collects and processes personal information to provide and improve its services. Information may be transmitted to Shopify and other providers in countries outside your state or country. Learn more in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.
Your privacy rights
Depending on where you live, you may have rights to request access to or a copy of personal information, request correction or deletion, request portability, appeal a decision, or opt out of certain targeted advertising, sale, or sharing. These rights may be subject to exceptions and identity verification.
To submit a privacy request, email support@drinkholacalm.com. We will not discriminate against you for exercising a privacy right. You may also use an authorized agent where permitted by law; we may request proof of authorization.
Communication choices
You may unsubscribe from promotional emails using the link in the message. Even if you opt out of marketing, we may still send transactional or service communications about orders, accounts, safety, or policy changes.
Data retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, dispute resolution, fraud prevention, and enforcement of agreements. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it as appropriate.
Third-party links
Our website may link to third-party websites or services. We are not responsible for their privacy, security, or content. Review the privacy policies of those third parties before providing information.
International processing
Personal information may be processed in the United States and other countries where Shopify or our service providers operate. When required, we rely on appropriate legal mechanisms for cross-border transfers.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal obligations. The revised version will be posted here with a new "Last updated" date.
Contact us
For privacy questions or requests, contact:
Dynamic Nexus, LLC (Hola Calm)
Ontario, CA 91761, United States
support@drinkholacalm.com