Shipping policy

Last updated: Feb 18, 2026

This Shipping Policy applies to orders placed through drinkholacalm.com.

Where we ship

Hola Calm currently ships only to eligible addresses in the United States. Available destinations are confirmed at checkout. We do not currently offer international shipping.

Processing time

Orders are typically processed within 1-2 business days, excluding weekends and U.S. holidays. During launches, promotions, or periods of unusually high order volume, processing may take longer. You will receive a confirmation email when your order is placed and a shipping confirmation when tracking becomes available.

Delivery estimates

Standard delivery typically takes 3-7 business days after the order ships. Delivery dates are estimates, not guarantees, and may be affected by the carrier, weather, holidays, address issues, or other events outside our control.

Shipping charges

Full-size 30-stick pack subscriptions: free U.S. shipping.
One-time full-size orders: free U.S. shipping on orders of $50 or more. Shipping for orders under $50 is calculated and displayed at checkout.
4-Night Free Trial: $3.99 shipping.
7-Night Trial: free U.S. shipping.
11-Night Trial: free U.S. shipping.

Any applicable shipping charge or free-shipping discount is shown at checkout before payment.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking may take up to 48 hours to show movement after the carrier receives the package.

Shipping addresses

Please review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order. If you notice an error, contact support@drinkholacalm.com immediately. We will try to help, but we cannot guarantee an address change after fulfillment begins. Customers may be responsible for reshipping costs when an order is returned because the address supplied at checkout was incomplete or incorrect.

Delayed, lost, or damaged packages

If tracking shows no movement for an extended period, shows delivery but you cannot locate the package, or the package arrives damaged, email support@drinkholacalm.com with your order number and relevant photos when applicable. We will review the situation with the carrier and help determine the appropriate next step. Carrier delays do not automatically qualify an order for a refund, but confirmed lost or damaged shipments may be replaced or refunded at our discretion and as required by law.

Contact

For shipping questions, contact support@drinkholacalm.com.