Cancellation policy

Purchase options cancellation policy

Hola Calm offers both one-time purchases and optional Subscribe & Save purchase options. Free Trial offers are one-time promotional purchases and do not create a subscription unless the offer and checkout expressly state otherwise.

Managing a subscription

Subscribers may skip an upcoming delivery, change the delivery frequency, update eligible product or flavor selections, update payment details, or cancel before the next order is processed through the customer account tools provided by Shopify. If you need help, contact support@drinkholacalm.com.

Cancellation timing

To avoid the next recurring charge, submit a cancellation or skip request before the next order enters processing. Requests received after an order has entered processing may apply to the following order instead. We cannot guarantee changes after fulfillment begins.

Charges and refunds

Subscription charges are shown at checkout and are billed according to the selected purchase option. Cancelling a subscription does not automatically cancel an order that has already been processed or shipped. Refund requests are handled under our Refund Policy.

Contact

For subscription questions, contact support@drinkholacalm.com.