Refund policy
Last updated: Feb 18, 2026
We want you to feel confident ordering from Hola Calm. This policy explains when returns, replacements, and refunds are available for purchases made through drinkholacalm.com.
30-day return window
You may request a return within 30 days after your order is delivered. To qualify, products must be unopened, unused, and in their original packaging, and you must provide your order number or other proof of purchase.
To start a return, email support@drinkholacalm.com before sending anything back. If your return is approved, we will provide the return address and instructions. Returns sent without prior authorization may not be accepted.
Consumable products and free trial offers
For health and safety reasons, opened or used drink mix stick packs and other consumable products cannot be returned unless they arrived damaged, defective, or incorrect. Promotional samples and free product portions of a trial offer are not refundable. Original shipping charges, including the $3.99 shipping charge for the 4-Night Free Trial, are non-refundable unless the return is caused by our error.
Damaged, defective, or incorrect orders
Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us as soon as possible at support@drinkholacalm.com with your order number and a clear photo of the issue. We will evaluate the claim and, when approved, arrange a replacement or refund at no additional cost.
Exceptions
We cannot accept returns of opened consumable products, gift cards, items marked final sale, or products purchased from another retailer. For purchases made through another retailer, please contact that retailer directly.
Order cancellations
If you need to cancel or change an order, contact us immediately. We will try to help, but we cannot guarantee changes after an order has entered fulfillment. Once shipped, the order is subject to the return terms above.
Refunds
We will notify you after we receive and inspect an approved return. If the refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since we approved your refund, email support@drinkholacalm.com.
Contact
Questions about returns or refunds can be sent to support@drinkholacalm.com.
Last updated: July 18, 2026
We want you to feel confident ordering from Hola Calm. This policy explains when returns, replacements, and refunds are available for purchases made through drinkholacalm.com.
30-day return window
You may request a return within 30 days after your order is delivered. To qualify, products must be unopened, unused, and in their original packaging, and you must provide your order number or other proof of purchase.
To start a return, email support@holacalm.com before sending anything back. If your return is approved, we will provide the return address and instructions. Returns sent without prior authorization may not be accepted.
Consumable products and free trial offers
For health and safety reasons, opened or used drink mix stick packs and other consumable products cannot be returned unless they arrived damaged, defective, or incorrect. Promotional samples and free product portions of a trial offer are not refundable. Original shipping charges, including the $3.99 shipping charge for the 4-Night Free Trial, are non-refundable unless the return is caused by our error.
Damaged, defective, or incorrect orders
Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us as soon as possible at support@holacalm.com with your order number and a clear photo of the issue. We will evaluate the claim and, when approved, arrange a replacement or refund at no additional cost.
Exceptions
We cannot accept returns of opened consumable products, gift cards, items marked final sale, or products purchased from another retailer. For purchases made through another retailer, please contact that retailer directly.
Order cancellations
If you need to cancel or change an order, contact us immediately. We will try to help, but we cannot guarantee changes after an order has entered fulfillment. Once shipped, the order is subject to the return terms above.
Refunds
We will notify you after we receive and inspect an approved return. If the refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since we approved your refund, email support@holacalm.com.
Contact
Questions about returns or refunds can be sent to support@holacalm.com.